Thank You for Shopping at Gene on Link.
If for any reason you are not completely satisfied with your purchase, we invite you to review our refund and return policy.
Canceling Your Order
You have the right to cancel your order within 7 days without providing any reason.
Refund and Return Policy
The policy is valid for 30 days. If 30 days have passed since your purchase, we regret that we cannot offer a full refund or exchange.
If you are dissatisfied with your purchase, you have a 7-day trial period (including weekends and holidays) starting from the day you receive the product. Please note that requests for returns or exchanges during national holidays or weekends may be subject to processing times.
Important Note: Products must be unopened, unused, and free of damage, defects, or faults caused by misuse to qualify for returns or exchanges.
Refund Process
We will issue your refund within 14 days of receiving the returned item. Refunds will be made using the same payment method as your original order or another agreed-upon method. No additional fees will be charged for processing the return.
Certain items may not qualify for returns, such as personal hygiene products or promotional items. Please refer to our detailed return and refund policy for more information.
Return Conditions
To qualify for a return, please ensure the following:
The product is unopened, unused, and undamaged.
The product remains in its original packaging.
A receipt or proof of purchase is provided.
Upon receiving your return request and inspecting the returned product, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed, and the credit will be automatically applied to your credit card or original payment method within a few business days.
Return Shipping
You are responsible for the cost and risk of returning the goods to us. Items should be shipped to the following address:
[ 2101 West Beverly Blvd, Suite 305, Montebello, CA 90640 ]
We are not responsible for items lost or damaged during return shipping. Therefore, we recommend using an insured and trackable shipping service. Without proof of return or delivery, refunds cannot be processed.
Information Required for Returns
When requesting a return, please provide the following details:
Order number
Purchaser’s name
Contact phone number
Product name, item code, and quantity
Payment method
Reason for return
Available time for parcel pickup
Contact Us
If you have any questions about our refund and return policy, please contact us via email or through the contact information provided on our website.
